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Hi. I posted a question yesterday and it was quickly answered by Alison Stewart. Thank you Alison. I'm realizing that I should have created it as a discussion rather than a question because I can't respond to you. Here was your response:

If it rings all users and only one answers, the other users will receive a missed call notification as they have technically missed the call. You can disable missed call notifications in the app by going to Settings > Notifications > Advanced Settings and disabling the "Missed Call Notification".

In regards to your query about the analytics side of things.
The missed calls for the other agents will not contribute to the missed call stats for the ring group. If you have Analytics Supervisor (X4 licenses or above needed) you can view agents' call stats for a particular ring group to see how many calls each agent is answering and also view how many agents are having their calls advanced (offered to the agent but not answered).

I'm sure I'm just missing it, but on my 8x8 Admin Console, I don't see the Settings > Notifications > Advanced Settings and the option to disable the "Missed Call Notification." The only close thing I see is "Work Apps Settings," but it doesn't have the selections that you mentioned. Can you help direct me so that I can try to disable this? I also tried to go into a User and see if I could find a way to edit it in there, but I didn't see an option.

Thanks. Greg.

Morning Greg,

The Advanced setting is located on the WorkD App as depicted in the atteched image. This is gieven that your users are using the App on their PCs.

I am not sure if this settings can be disbled from a deskphone. I hope this helps.

Hi. I posted a question yesterday and it was quickly answered by Alison Stewart. Thank you Alison. I'm realizing that I should have created it as a discussion rather than a question because I can't respond to you. Here was your response:

If it rings all users and only one answers, the other users will receive a missed call notification as they have technically missed the call. You can disable missed call notifications in the app by going to Settings > Notifications > Advanced Settings and disabling the "Missed Call Notification".

In regards to your query about the analytics side of things.
The missed calls for the other agents will not contribute to the missed call stats for the ring group. If you have Analytics Supervisor (X4 licenses or above needed) you can view agents' call stats for a particular ring group to see how many calls each agent is answering and also view how many agents are having their calls advanced (offered to the agent but not answered).

I'm sure I'm just missing it, but on my 8x8 Admin Console, I don't see the Settings > Notifications > Advanced Settings and the option to disable the "Missed Call Notification." The only close thing I see is "Work Apps Settings," but it doesn't have the selections that you mentioned. Can you help direct me so that I can try to disable this? I also tried to go into a User and see if I could find a way to edit it in there, but I didn't see an option.

Thanks. Greg.

The sip standard accounts for this by leveraging: SIP cancel cause=200 "call answered elsewhere"

It's a shame 8x8 don't support it.

It's a deal breaker for many organisations.

Morning Greg,

The Advanced setting is located on the WorkD App as depicted in the atteched image. This is gieven that your users are using the App on their PCs.

I am not sure if this settings can be disbled from a deskphone. I hope this helps.

Hi. I posted a question yesterday and it was quickly answered by Alison Stewart. Thank you Alison. I'm realizing that I should have created it as a discussion rather than a question because I can't respond to you. Here was your response:

If it rings all users and only one answers, the other users will receive a missed call notification as they have technically missed the call. You can disable missed call notifications in the app by going to Settings > Notifications > Advanced Settings and disabling the "Missed Call Notification".

In regards to your query about the analytics side of things.
The missed calls for the other agents will not contribute to the missed call stats for the ring group. If you have Analytics Supervisor (X4 licenses or above needed) you can view agents' call stats for a particular ring group to see how many calls each agent is answering and also view how many agents are having their calls advanced (offered to the agent but not answered).

I'm sure I'm just missing it, but on my 8x8 Admin Console, I don't see the Settings > Notifications > Advanced Settings and the option to disable the "Missed Call Notification." The only close thing I see is "Work Apps Settings," but it doesn't have the selections that you mentioned. Can you help direct me so that I can try to disable this? I also tried to go into a User and see if I could find a way to edit it in there, but I didn't see an option.

Thanks. Greg.