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  • 1.  Microphone problems with 8x8 work mobile on android 14 / one ui6 / samsung galaxy

    Posted 01-29-2024 01:45

    We've been having issues with the microphone volume being extremely low on any Samsung Galaxy S21 devices updated to Android 14 One UI 6.

    Once these devices are updated, the person using this device can no longer be heard by the other party. 

    We have tested with multiple S21 devices and all have the same problem after receiving the update. All worked fine previously.

    Only the 8x8 Work app is affected. Calls using the Phone app work at normal microphone volume.

    We have now taken delivery of brand new Galaxy S24+ devices, and to our disapointment the issue is still present using these devices.

    I am curious if anyone else has had this issue and may have a fix ?

    We have tried the usual re-install of the app, disabling echo cancellation - but stil the same issues.



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    David Forrest
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  • 2.  RE: Microphone problems with 8x8 work mobile on android 14 / one ui6 / samsung galaxy

    Posted 02-02-2024 03:06

    I'm unsure if the lack of responses indicate nobody else is having this issue, or that nobody else is using 8x8 Work mobile with S21 or S24 devices on android 14...



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    David Forrest
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  • 3.  RE: Microphone problems with 8x8 work mobile on android 14 / one ui6 / samsung galaxy

    Posted 02-19-2024 02:57

    We have excactly the same problem here, however with the Samsung A52, A53 series.
    Android version is 14 and One UI 6.0
    Is the device paired with a bluetoothe headset there is no problem.
    The problem only occurs with the 8x8 Work mobile application.
    Calling via whatsapp or an ordinary call via 3g/4g gives no problem, then the microphone works normally.



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    Peter Helmer
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    Original Message


  • 4.  RE: Microphone problems with 8x8 work mobile on android 14 / one ui6 / samsung galaxy

    Posted 02-19-2024 03:06

    We have an ongoing ticket logged with 8x8 support for this issue, and have only been told that they are treating it as a priority, and that their 'entire global organisation' is aware of the issue - so I think they must have had more than a few complaints about this.

    Although we have not had any progress updates on the ticket for some time.

    I can confirm we have the same experience as you, in that pairing with a bluetooth headset is a workaround, and that calss via whatsapp/dialler are ok, so the microphone itslef is working.



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    David Forrest
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    Original Message


  • 5.  RE: Microphone problems with 8x8 work mobile on android 14 / one ui6 / samsung galaxy

    Posted 02-21-2024 04:39

    Hello David,

    Thank you for your post. 

    The issue you reported appears to be caused by a software update on Samsung devices, which affected multiple applications, not only 8x8 Work for Mobile. While some workarounds involved restoring the phone's default settings, this wasn't a solution for every phone.

    An update to our software has been released to address this.

    If this has not resolved the issue the Agent Handling the case will be in contact to try some additional steps through the case.



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    Chris Woods VCC
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    Original Message


  • 6.  RE: Microphone problems with 8x8 work mobile on android 14 / one ui6 / samsung galaxy

    Posted 02-22-2024 03:35

    Not that his will be much help, but I have a Samsung S22 Ultra 5G with AT&T, and I have not had any problems as far as I know.  I have the most up to date version of the Android OS and One UI, however, I use the Microsoft Launcher UI on my phone.  Strange to see there are so many mic issues.



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    Scott Lucas
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  • 7.  RE: Microphone problems with 8x8 work mobile on android 14 / one ui6 / samsung galaxy

    Posted 02-22-2024 03:39

    Hi, It doesn't affect the S22 for some reason. For us, the S21 and S24 are affected, along with some other samsung models.

    I'm happy to say that after the latest 8x8 mobile app update this month, the issue appears to now be fixed, for us anyway.



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    David Forrest
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    Original Message


  • 8.  RE: Microphone problems with 8x8 work mobile on android 14 / one ui6 / samsung galaxy

    Posted 02-22-2024 05:13

    Hi David,

    we use the 8x8 android work version 11.6.1

    Can you confirm that you use the same version?

    thanks in advance.

     



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    Peter Helmer
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    Original Message


  • 9.  RE: Microphone problems with 8x8 work mobile on android 14 / one ui6 / samsung galaxy

    Posted 03-25-2024 00:54

    issue is fixed on 1st of March.  The fix was deployed for the 8x8 work mobile remotely.



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    Peter Helmer
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    Original Message


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