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Posting here out of desperation...

I'm trying to log into my admin console and cannot - the 8x8 entry is no longer in my MFA app. I'm not sure how I deleted it, but that's on me. 

However:

I cannot log in without MFA.

"Otto" will not transfer me to a support agent because it says my email address is not connected to an account (not true - the login webpage sent me my linked email address).

Calling support directs me to the webpage to talk to Otto.

Calling customer service, won't talk to me unless I supply the "account passphrase," which I don't believe I ever was asked to set up. 

I've been very happy with 8x8 service for the past 4 years, but this is unacceptable. 

Hello Thomas,

sorry to hear you had a bad experience with Otto.

I see that support has already assisted you to log back into your account at this time.

Posting here out of desperation...

I'm trying to log into my admin console and cannot - the 8x8 entry is no longer in my MFA app. I'm not sure how I deleted it, but that's on me. 

However:

I cannot log in without MFA.

"Otto" will not transfer me to a support agent because it says my email address is not connected to an account (not true - the login webpage sent me my linked email address).

Calling support directs me to the webpage to talk to Otto.

Calling customer service, won't talk to me unless I supply the "account passphrase," which I don't believe I ever was asked to set up. 

I've been very happy with 8x8 service for the past 4 years, but this is unacceptable.