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  • 1.  Issues for Agents unable to answer calls in North America

    Posted 01-17-2023 09:06
    Our agents in North America are facing issues where they try to answer a call and it's automatically setting them to working offline.
    Anyone else seeing the same issues?

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    Jonathan Lynn
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  • 2.  RE: Issues for Agents unable to answer calls in North America

    Posted 01-17-2023 10:02
    Good morning Jonathan,

    My name is Devin and I work with the Billing Team. We had some agents face a similar issue. The issue is currently being investigated, you can try having the agents close the browser, clear cache and cookies, and see if that fixes the issue. I believe an email was sent out regarding the issue, please keep an eye out for any other emails regarding updates.

    Thank you,

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    Devin Nunez
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