Good morning Jonathan,
My name is Devin and I work with the Billing Team. We had some agents face a similar issue. The issue is currently being investigated, you can try having the agents close the browser, clear cache and cookies, and see if that fixes the issue. I believe an email was sent out regarding the issue, please keep an eye out for any other emails regarding updates.
Thank you,
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Devin Nunez
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Original Message:
Sent: 01-17-2023 09:06
From: Jonathan Lynn
Subject: Issues for Agents unable to answer calls in North America
Our agents in North America are facing issues where they try to answer a call and it's automatically setting them to working offline.
Anyone else seeing the same issues?
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Jonathan Lynn
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