Open Forum

As above, our receptionist cannot receive calls  for the reception number when logged into it on her iPhone.

I've tried to log a support call, however this gives an error saying - 

"We can't log you in because of an authentication error."

How do we proceed with these issues?

Edit: 

also seeing the error when on the web client on this admin account - 

Hello,

I am sorry to see your receptionist is experiencing connectivity issues at the moment.

Upon checking, it seems that you are using 8x8 services through a reseller and as such cannot log a direct case with 8x8;

Please contact your reseller administrator for assistance with the connectivity issue.