Open Forum

I have a corporate account and needed a new phone as one of the ones I had was no longer supported.

I ordered a new phone, and finally got one ordered with a power supply.  It has been over a week, and I have still not received the phone.

When calling my account manager, I'm told he would get back to me tomorrow.  That was yesterday...  I desperately need the phone as it is one of our direct lines.

I have been struggling with this for at least 3 weeks now.

Help...

Steven Miller
CEO 
Pacific Voice & Data, LLC
PVD Modular, LLC
510.909.5001


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Steven Miller
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Hi Steven,

Sorry to hear the trouble you're experiencing. A few thoughts come to mind on your existing phone order:

1. Check the status of your recent phone order in the My8x8 portal. You can find instructions on how to do this here: Checking Order Status and Order Invoices in My8x8. You'll want to verify that your request was received and charged appropriately. If so, you can check the shipping status using the above link as well.
2. For future reference, you may also place your own phone orders without using a sale rep. Instructions on this process can be found here: How to Add Lines, Buy Phones, or Upgrade Existing Services

As you wait for the phone to be delivered, you can leverage the Work Desktop or Web Apps which give you the ability to answer the main line.

If you prefer to answer this on another physical phone, you can call forward the main number to another extension on your phone system so those calls don't go unanswered as you wait for the phone delivery.

I hope this helps.

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Jahmal Abbott
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Jahmal,

Thanks for the thoughts.  I definitely utilized the topics you mentioned.  My issue is that now that it is in the hands of an account manager, I am stuck waiting for him to complete what he started.  Hopefully, tomorrow he will have some news.

The issue is that I need to also escalate this issue to someone with authority to make sure this does not happen again.  

If you have any contacts, I would greatly appreciate it.

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Steven Miller
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Original Message:
Sent: 08-25-2022 18:21
From: Jahmal Abbott
Subject: I have a corporate account and needed a new phone.

Hi Steven,

Sorry to hear the trouble you're experiencing. A few thoughts come to mind on your existing phone order:

1. Check the status of your recent phone order in the My8x8 portal. You can find instructions on how to do this here: Checking Order Status and Order Invoices in My8x8. You'll want to verify that your request was received and charged appropriately. If so, you can check the shipping status using the above link as well.
2. For future reference, you may also place your own phone orders without using a sale rep. Instructions on this process can be found here: How to Add Lines, Buy Phones, or Upgrade Existing Services

As you wait for the phone to be delivered, you can leverage the Work Desktop or Web Apps which give you the ability to answer the main line.

If you prefer to answer this on another physical phone, you can call forward the main number to another extension on your phone system so those calls don't go unanswered as you wait for the phone delivery.

I hope this helps.

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Jahmal Abbott
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