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Hi all,

We have been messing around with linking the chat bot script to the social script so we are able to ask questions on the webchat before passing to an agent. The only thing we can't seem to change is the chat bot name when its asking the questions, currently its just called Bot. Has anyone changed this or is this something professional services deal with?

Thanks!

Hello Harrison,

You can personalize the chat bot`s name from the Chat Design ->Edit

Further documentation can be found here.

Hi all,

We have been messing around with linking the chat bot script to the social script so we are able to ask questions on the webchat before passing to an agent. The only thing we can't seem to change is the chat bot name when its asking the questions, currently its just called Bot. Has anyone changed this or is this something professional services deal with?

Thanks!

Hi Alina,

Thank you for your reply, the part we are wanting to change is the attached below:

Hello Harrison,

You can personalize the chat bot`s name from the Chat Design ->Edit

Further documentation can be found here.

Hi all,

We have been messing around with linking the chat bot script to the social script so we are able to ask questions on the webchat before passing to an agent. The only thing we can't seem to change is the chat bot name when its asking the questions, currently its just called Bot. Has anyone changed this or is this something professional services deal with?

Thanks!

Hi Harrison, here is where I changed it.

Hi Alina,

Thank you for your reply, the part we are wanting to change is the attached below:

Hello Harrison,

You can personalize the chat bot`s name from the Chat Design ->Edit

Further documentation can be found here.

Hi all,

We have been messing around with linking the chat bot script to the social script so we are able to ask questions on the webchat before passing to an agent. The only thing we can't seem to change is the chat bot name when its asking the questions, currently its just called Bot. Has anyone changed this or is this something professional services deal with?

Thanks!

Hi Scott,

Thanks for the response, if you look at the below image we have changed that section. But we linked the Chat script to the social media script to give customers multiple choice questions, before being passed to an engineer. You can see on the screenshot it just says "Bot" when its asking the questions to the customers:

Kind regards

Hi Harrison, here is where I changed it.

Hi Alina,

Thank you for your reply, the part we are wanting to change is the attached below:

Hello Harrison,

You can personalize the chat bot`s name from the Chat Design ->Edit

Further documentation can be found here.

Hi all,

We have been messing around with linking the chat bot script to the social script so we are able to ask questions on the webchat before passing to an agent. The only thing we can't seem to change is the chat bot name when its asking the questions, currently its just called Bot. Has anyone changed this or is this something professional services deal with?

Thanks!

Hello Harrison,

thank you for sending the pictures; that helps clarify your question better.

Currently, the name "Bot" is generic and cannot be adjusted; a product enhancement request is on the roadmap to allow further name customization.

An ETA is not available for when this will be GA.

Hi Scott,

Thanks for the response, if you look at the below image we have changed that section. But we linked the Chat script to the social media script to give customers multiple choice questions, before being passed to an engineer. You can see on the screenshot it just says "Bot" when its asking the questions to the customers:

Kind regards

Hi Harrison, here is where I changed it.

Hi Alina,

Thank you for your reply, the part we are wanting to change is the attached below:

Hello Harrison,

You can personalize the chat bot`s name from the Chat Design ->Edit

Further documentation can be found here.

Hi all,

We have been messing around with linking the chat bot script to the social script so we are able to ask questions on the webchat before passing to an agent. The only thing we can't seem to change is the chat bot name when its asking the questions, currently its just called Bot. Has anyone changed this or is this something professional services deal with?

Thanks!