Open Forum

I have tried for more than a month to cancel our service immediately, but have been unsuccessful. Since February 4th, when I filed my first request, the only response I have received is a form email stating that my account will be closed on a future date. When I have submitted tickets, I have heard from technical support people who say they have messaged a customer service person, but I still have not had any direct communication. The customer service phone number has been hanging up on me, and I am just at a loss for where to go. If anyone knows something that I am missing, I welcome the input. 

Hi Jon, we're sorry for the frustration you have had getting your service cancelled. One of the Cancellation Managers will reach out to you to resolve this issue.