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Is anyone experiencing a number of call quality issues that seem to resolve for about a week and then come back?  In the past 3 months we have had various issues from delayed calling out when pressing the keys on the desk phone, to calls cutting in and out, and now dropped calls.  We have made network changes, verified we are on the latest firmware, ran the 8x8 network scan to help identify the cause and we don't seem to be getting anywhere.  We switched to this phone system because our last one was administratively challenging, but I'm starting to feel as though we should have stayed with the other product.  If anyone has experienced these issues and has ideas for us to try, please let me know.

Hi Pam, 

Thank you for contributing to the 8x8 Community. I can see you have a case open with our support team to resolve your issues. I'm sorry you have been experiencing these problems, and we will do our utmost to resolve them for you.

Not sure if this is related or not but I've just been notified of issues of calls dropping intermittently across multiple sites that have been using 8x8 for over 2 years. There appears to be no pattern to this and is across VCC and Work, multiple sites and users. Network tests completed and are fine.

I have just logged a ticket so will update if they find anything.

Hi Lee,

Thank you for sharing.  It is helpful to know that there is another customer experiencing something very similar.  If we hear anything from support on our case, I'll post an update here.  Thanks!!