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  • 1.  ACCESS

    Posted 12-26-2022 12:43
    I AM THE LEAD OVER THE CALL CENTER FOR 8*8. I NEED ACCESS TO SEE WHEN AND WHO IS IN QUE AT ALL TIMES. PLEASE

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    Julie Ramos
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  • 2.  RE: ACCESS

    Posted 12-29-2022 08:17
    Which contact center are you using? and do you know what level of license you have?

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    Katherine Enna
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    Original Message


  • 3.  RE: ACCESS

    Posted 01-03-2023 03:13
    Hi Julie
    Thanks for your post and happy new year to you.  Just to let you know that the queues are available from the My Assigned Queues feature (either via the button when you're not handling any interactions - or via the main menu at any time):
    Also as team leader you may have access to monitoring - so that you can manage queues from here: 
    Coming in 2023 - a whole new supervisor experience built from the ground up:
    And we're also reintroducing the single view of users and queues in Agent Workspace this quarter:
    Hope this helps!

    Glen


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    Glen Blow
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    Original Message