Assigning public DID channels to a script and/or pointing Auto Attendants to get a shortened number just to be able to transfer callers to a survey always makes me wonder why it couldn't be done better.
I have a pet peeve with using publicly routable DID's for internal routing purposes.
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Jonathan Lynn
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Original Message:
Sent: 02-14-2025 00:06
From: Lee Heppenstall
Subject: Post Call Survey setup
I haven't done this exact thing but we have some internal transfer setup that work in a similar way.
You have the script already, so assign a channel to the script. Agents can then transfer calls to that channel number. You can also create a short number for that channel by creating at auto attendant on the admin portal that points to the contact centre channel.
Hope this works for you.
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Lee Heppenstall
Original Message:
Sent: 02-13-2025 11:31
From: Amye Roberson
Subject: Post Call Survey setup
I am trying to set up a post-call survey that our agents forward callers into. I do not want to set it up to automatically offer to the caller but something that our agent has to manually forward to the customer in that queue. Can anyone tell me the easiest way to create this? I have already created the script, but I am unsure where to put it if I want it to be in its own queue.
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Amye Roberson
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