Hello Bradley,
thank you for opening this thread.
Unfortunately, it is currently not possible to allow users to change the 8x8 VCC Contact Center music on hold either at the Tenant or Agent level.
We always listen to and try to incorporate customer feedback in future product enhancement features; therefore, we have logged a product feature request on your behalf.
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Alina Maxim
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Original Message:
Sent: 01-22-2025 16:40
From: Bradley Madden
Subject: On Hold Music - Contact Center
We have uploaded custom on-hold music that we thought would work for calls that are placed on hold within the contact center, however our uploaded files are not playing. This is the case for outbound calls or inbound calls accepted through the contact center.
However, If I place a caller on hold within the 8x8 work app, our uploaded hold music does play.
How do I change the contact center hold music to play our custom uploaded audio file?
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Bradley Madden
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