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Unless my user is sabotaging himself...I'm not sure why his account goes straight to offline. I've uninstalled/re-installed his client, and it acts the same way. Any ideas on where to look would be greatly appreciated. Thank you.

Hi Chris,

Are you referring to the user's status in 8x8 Work or in another app?

Unless my user is sabotaging himself...I'm not sure why his account goes straight to offline. I've uninstalled/re-installed his client, and it acts the same way. Any ideas on where to look would be greatly appreciated. Thank you.

This is 8x8 status that I am referring to.

Chris Carroll Network Administrator Office: 314.781.2110 ext 2337 Email: ccarroll@sunnen.com Sunnen Products Company 7910 Manchester Rd St Louis, Missouri 63143 USA www.sunnen.com +1 314.781.2100   This e-mail message is solely for the use of the intended recipient(s).  If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message including any attachments.  This message and any attachments contained therein are the property of Sunnen Products Company and are considered proprietary and confidential.  Any unauthorized review, dissemination, distribution or copying without express permission of Sunnen Products Company is strictly prohibited.  Sunnen ® and the Sunnen logo are registered U.S. trademarks of Sunnen Products Company. -

Hi Chris,

Are you referring to the user's status in 8x8 Work or in another app?

Unless my user is sabotaging himself...I'm not sure why his account goes straight to offline. I've uninstalled/re-installed his client, and it acts the same way. Any ideas on where to look would be greatly appreciated. Thank you.

Hi Chris,

Is the user hidden from the contact directory? If so, this article may help. If not, I recommend creating a case with 8x8 Support so that they can investigate further.

This is 8x8 status that I am referring to.

Chris Carroll Network Administrator Office: 314.781.2110 ext 2337 Email: ccarroll@sunnen.com Sunnen Products Company 7910 Manchester Rd St Louis, Missouri 63143 USA www.sunnen.com +1 314.781.2100   This e-mail message is solely for the use of the intended recipient(s).  If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message including any attachments.  This message and any attachments contained therein are the property of Sunnen Products Company and are considered proprietary and confidential.  Any unauthorized review, dissemination, distribution or copying without express permission of Sunnen Products Company is strictly prohibited.  Sunnen ® and the Sunnen logo are registered U.S. trademarks of Sunnen Products Company. -

Hi Chris,

Are you referring to the user's status in 8x8 Work or in another app?

Unless my user is sabotaging himself...I'm not sure why his account goes straight to offline. I've uninstalled/re-installed his client, and it acts the same way. Any ideas on where to look would be greatly appreciated. Thank you.