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Currently, the 8x8 contact pad times out automatically if it is minimized. Agents have to check the contact pad frequently to ensure they are not logged out by the system when it is minimized.

Addressing this issue would help agents increase productivity and save time by not having to log back into the agent workspace after it has been inactive for several minutes.

Hi Dakshinya, thank you for your feedback, we will look into this with our product team. We appreciate your input.