Hi, Can there also be a way to filter out ring group calls from the Extension Summary? I have had departments request information regarding how many direct internal calls their staff gets. ------------------------------ Rachel Preston ---------- ...
issue is fixed on 1st of March. The fix was deployed for the 8x8 work mobile remotely. ------------------------------ Peter Helmer ------------------------------
Or the Aussie accents!! Currently atrocious, which impacts the functionality of keyword searches and future summarisation. ------------------------------ Ben Fischer ------------------------------
Thank sounds very promising. Thank you Gents. Our Ops team is currently suffering from change fatigue, and would have been most unhappy if I had team members trying to test a feature that the KB says won't work, but it sounds like theres hope! ------------------------------ ...
Thanks so much David! That is extremely helpful :) ------------------------------ ADM Chris White ------------------------------
We use Poly Savi 8245 and 8240 - both work well when combined with the 8x8 work app on a windows 10/11 pc. We used Polycom W740 headsets for years, but after an update to the 8x8 work app about a year ago which changed the plantronics hub integration ...
FYI I found this hidden on Awaken's website which you may find helpful - https://docs.awaken.io/ia/core/integration___awaken_copilot.html ------------------------------ David ------------------------------
On your phone? You'll need to contact your service provider for that ;) If you want help in a community forum you'll need to be more specific. Texts from VCC? Campaigns? Channel integrations? 8x8 Work? ------------------------------ Ben Fischer ...
Hi All, We are about to start a fun project of IDing customers, either with Voice or ID and passcodes. Our aim is the full ID the customer prior to reaching a representative. Has anyone implemented this purely in 8x8 or using a 3rd party service, ...
I've been receiving pop-up messages regarding 8X8 needing an update before February 22nd. How do I go about getting this updated? ------------------------------ Evelyn Chapman ------------------------------
Hi Bradley, I have opened a support case for you, as your first issue could be a fault. One of out team will reach out to you ...
Hi Bradley, I am getting one of our support team to investigate your queries and provide a response. Thank you for contributing ...
We'd like to use this feature for leaving voicemails, but have ran into some issues. #1- There is approximately a 3 second ...
Hi Jarad, Could you let me know if you've been able to configure your headset and external speakers as needed? Our support ...
You should be able to set your microphone and speakers to use your headset. Then set a secondary ring source as your speakers ...
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