Discussion Posts

Latest Discussion Posts

  • Posted in: Open Forum

    Hi, Can there also be a way to filter out ring group calls from the Extension Summary? I have had departments request information regarding how many direct internal calls their staff gets. ------------------------------ Rachel Preston ---------- ...

  • Posted in: Open Forum

    issue is fixed on 1st of March. The fix was deployed for the 8x8 work mobile remotely. ------------------------------ Peter Helmer ------------------------------

  • Posted in: Open Forum

    Or the Aussie accents!! Currently atrocious, which impacts the functionality of keyword searches and future summarisation. ------------------------------ Ben Fischer ------------------------------

  • Posted in: Open Forum

    Thank sounds very promising. Thank you Gents. Our Ops team is currently suffering from change fatigue, and would have been most unhappy if I had team members trying to test a feature that the KB says won't work, but it sounds like theres hope! ------------------------------ ...

  • Posted in: Open Forum

    Thanks so much David! That is extremely helpful :) ------------------------------ ADM Chris White ------------------------------

  • Posted in: Open Forum

    We use Poly Savi 8245 and 8240 - both work well when combined with the 8x8 work app on a windows 10/11 pc. We used Polycom W740 headsets for years, but after an update to the 8x8 work app about a year ago which changed the plantronics hub integration ...

  • Posted in: Open Forum

    FYI I found this hidden on Awaken's website which you may find helpful - https://docs.awaken.io/ia/core/integration___awaken_copilot.html ------------------------------ David ------------------------------

  • Profile Picture

    RE: text messages

    Posted in: Open Forum

    On your phone? You'll need to contact your service provider for that ;) If you want help in a community forum you'll need to be more specific. Texts from VCC? Campaigns? Channel integrations? 8x8 Work? ------------------------------ Ben Fischer ...

  • Posted in: Open Forum

    Hi All, We are about to start a fun project of IDing customers, either with Voice or ID and passcodes. Our aim is the full ID the customer prior to reaching a representative. Has anyone implemented this purely in 8x8 or using a 3rd party service, ...

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    Updates

    Posted in: Open Forum

    I've been receiving pop-up messages regarding 8X8 needing an update before February 22nd. How do I go about getting this updated? ------------------------------ Evelyn Chapman ------------------------------

Latest Q&A Posts


  • Alison Stewart's profile image

    RE: My Recordings Feature

    Answered in: Open Forum

    Hi Bradley, I have opened a support case for you, as your first issue could be a fault. One of out team will reach out to you ...

  • Alison Stewart's profile image

    RE: My Recordings Feature

    Answered in: Open Forum

    Hi Bradley, I am getting one of our support team to investigate your queries and provide a response. Thank you for contributing ...

  • Bradley Madden's profile image

    My Recordings Feature

    Asked in: Open Forum

    We'd like to use this feature for leaving voicemails, but have ran into some issues. #1- There is approximately a 3 second ...

  • Alison Stewart's profile image

    RE: Headphones and External Speakers

    Answered in: Open Forum

    Hi Jarad, Could you let me know if you've been able to configure your headset and external speakers as needed? Our support ...

  • Lee Heppenstall's profile image

    RE: Headphones and External Speakers

    Answered in: Open Forum

    You should be able to set your microphone and speakers to use your headset. Then set a secondary ring source as your speakers ...


All Community Threads

Thread Subject Replies Last Post Community
   
2 9 hours ago by Alison Stewart
Original post by Bradley Madden
Open Forum
   
2 7 days ago by Alison Stewart
Original post by Jared Massie
Open Forum
   
0 21 days ago by Ian Measures Open Forum
   
4 23 days ago by Dawn Guthrie
Original post by Lisa Sorrie
Open Forum
   
1 02-13-2024 by Mark Sleeper
Original post by Etienne Goetz
Open Forum
   
0 02-10-2024 by Jordan Nolan Open Forum
   
0 02-02-2024 by Arpit Jain Open Forum
   
0 01-05-2024 by Fay Gray Open Forum
   
1 01-02-2024 by Mike Goodwin
Original post by Simplafi Technology
Open Forum
   
1 12-19-2023 by Dawn Guthrie
Original post by Claire Blunden
Open Forum
Showing 1 to 10 of 396 threads (1.3K total posts)