Open Forum

We submitted a cancellation request on August 19th. In that request, we specified a cancellation date prior to our contract end date. Instead of getting an explanation of what the ETFs would be, we received a generic message about cancelling at our account at contract end date. The message also said, if we cancel early that we'd be subject to early termination fees. We are aware of this fact and need to know what the ETF would be for a Nov 1st cancellation. We even commented on the case but no one has replied. This is preventing us from making an informed cancellation decision. There's no number to call and there's no specific person to email. We reached out to our account rep and he said someone from the cancellation team would help us. We reached out to support but they say they don't have the ability to help since this is a cancellation issue.