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Pedro Fred

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Time of Day - Day of Week Automated Queue Enable Script

Posted By Pedro Fred 02-07-2023 05:56
Found In Egroup: Open Forum \ view thread
We have what I believe is a use case that is not all that unique and that in a prior life was solved by a custom script and I am hoping that maybe someone here has either created a similar script or has the skill to create a script that would solve the issue. Situations: Saturdays are a low volume ...

RE: Email Interactions - limiting the number delivered per agent

Posted By Pedro Fred 01-19-2023 05:35
Found In Egroup: Open Forum \ view thread
I will only reply with what I have been told hoping that someone has a better answer. in 8x8 is a contact like any other contact and based on your configuration, the oldest contact will be delivered to the next available person. So if you have a large queue of emails, it is very possible that they have ...