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The most frustrating thing about Technical support of 8X8 is they all have someone on top of them and there is simply no one to take ownership of the issue or put in some extra effort to even check for a potential solution. Unable to navigate through a simple IVR as it does not take command when we ...

Hello Case ID C4345453 I have raised a concern before sometime regarding the lack of service in terms of payment and billing from 8X8 support/Billing team. Seems 8X8 do not have a billing team in UK and the Billing team in US is not aware about it. I am contacting Customer support on 02070966060 ...

Hello It is more than 24hrs since I have raised this query and have been chasing. I know 24hrs might not be a very long time but when the services of whole company is suspended for 24 minutes it's a very long time. And we are with suspended service for more than 10hrs now. I need someone to call me asap ...

Hello All, I have come across a Direct Debit/payment issue with 8X8, which has left our services suspended and seems no one is able to help. Below is a small description about the issue that we are facing, I need some advice/assistance to this issue. Any help would be much appreciated. We are using 8X8 ...

Hello Mate, The first option actually helped, I was able to find the name and email address of the assigned Sales Rep. I am so glad, thank you so much for your help. I hope he/she replies me on time and I be able to get what I need. I shall certainly make an inquiry about the shop option to be added ...

Hello Jahmal, Thank you for your time & for sharing options on how I can buy additional license, I badly wish either of the options could have helped however please find below my 8X8 billing page which does not have shop option and in my phone it does not give detail of my Sales Rep. I am using X2 ...

Hello All, I am using 8X8 service for my company for more than a year now and have come across various sales representative as every time I call 8X8 to add new line to our contract the previous sales representative has left the job. I don't get update if anyone else is assigned or not, and gets ...