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Our supervisors triage emails by looking at the unassigned/in queue emails and move them to the correct queue or assign for immediate attention where necessary. However, when looking at the case search at all cases, it is not possible to see the queue the email is in. From the queue, it is not possible ...

Hi, We have a service centre where agents deal with phone and email interactions concurrently. The agents are expected to work on emails until a call comes in, which takes higher priority. At this point they will need to park the email until they are free to continue working on it - i.e. there are no ...

Hi, I am also new to 8x8 and was looking for something along the same lines - somewhere to see if someone has already requested a feature I am also looking for or to be able to vote / gain votes on a feature request. Additionally, I can't see where we can track feature requests we have put forward. ...