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Zoe Birch

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Posted By Zoe Birch 11-11-2021 06:20
Found In Egroup: Open Forum
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Hi Chris Please can I advise you call our support team using one of the numbers below to establish why you are unable to log into your account. I was unfortunately unable to find your account with the email address you provided to me so calling support would be your next option so we can assist you. ...
Posted By Zoe Birch 11-10-2021 07:08
Found In Community: Open Forum
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Hi Steven As always we appreciate feedback from our customer, past and present and we will work with our porting teams to ensure we have as smooth of a transition out of 8x8 as possible. I hope you will continue to recommend 8x8 and hope you see you back as a customer of ours soon. Many thanks again ...
Posted By Zoe Birch 11-10-2021 07:05
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Hi Chris Apologies to hear you are struggling to reach out to our Customer support teams. We have different avenues of reaching Customer support, 1. Chat Bot as you mentioned 2. Raising a case via your support portal - Steps can be found here, https://support.8x8.com/support-services/suppor ...
Posted By Zoe Birch 11-04-2021 02:55
Found In Community: Open Forum
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Hi Nauman I have looked into your issue and I cannot see why the number is not available for you to select so I have raised a support case on your behalf, as you are an express customer, and you will have received an email with the case number in to respond to if required, to add anymore additional information. ...
Posted By Zoe Birch 10-26-2021 07:50
Found In Community: Open Forum
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Hi Steven I have created a support case on your behalf with our dedicated porting team to gather the correct details and PIN (if required) for you to port away the number. You should have received an email with your case number to the email address on your account so if you could reply to this with the ...
Posted By Zoe Birch 10-26-2021 02:23
Found In Community: Open Forum
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Morning Steven Please advise the region of the number you are trying to port away from 8x8? Thank you Zoe
Posted By Zoe Birch 10-18-2021 03:28
Found In Community: Open Forum
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Morning Stephen Thank you for reaching out. I can confirm that as soon as you have integrated 8x8 with salesforce the details of the calls you make through your handset will populate onto Salesforce. A user guide can be found following this link, https://docs.8x8.com/8x8WebHelp/virtual-office-for-sa ...