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Alina Maxim

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RE: phone screen display

Posted By Alina Maxim 12-04-2024 07:42
Found In Library: Open Forum

RE: phone screen display

Posted By Alina Maxim 12-04-2024 07:37
Found In Community: Open Forum \ view thread
Hello Nicky, You can view the details for a favorite from the Home or Lines screen as follows: 1 Press the Home key to go the Home screen. 2 Press and hold the line key next to a contact to view information about that contact. I have also attached the manual here for your convenience.

RE: Proactive Outreach Notify - Issues with API

Posted By Alina Maxim 12-04-2024 07:30
Found In Community: Open Forum \ view thread
Hello Harrison, I believe you will find the below documentation helpful: https://developer.8x8.com/connect/reference/messaging-apps-api-get-started https://support.wavecell.com/hc/en-us/articles/6439593786649-Support-portal-on-8x8-Connect

RE: Chat Bot Name

Posted By Alina Maxim 12-04-2024 06:56
Found In Egroup: Open Forum \ view thread
Hello Harrison, thank you for sending the pictures; that helps clarify your question better. Currently, the name "Bot" is generic and cannot be adjusted; a product enhancement request is on the roadmap to allow further name customization. An ETA is not available for when this will be GA. --- ...

RE: Changing the mailbox for a VVC mail channel

Posted By Alina Maxim 11-28-2024 07:31
Found In Community: Open Forum \ view thread
Hello Farid, The outcome would depend on the authentication method you are using. If you are using Dynamics/Gmail via Oauth, then it would not be possible, as we need to authenticate the mailbox - (please find more on OAuth2 authentication for email channels here) On the other hand, if you are using ...

RE: iphone unable to connect to phone service

Posted By Alina Maxim 11-28-2024 06:48
Found In Egroup: Open Forum \ view thread
Hello, I am sorry to see your receptionist is experiencing connectivity issues at the moment. Upon checking, it seems that you are using 8x8 services through a reseller and as such cannot log a direct case with 8x8; Please contact your reseller administrator for assistance with the connectivity ...

RE: Chat Bot Name

Posted By Alina Maxim 11-28-2024 05:41
Found In Egroup: Open Forum \ view thread
Hello Harrison, You can personalize the chat bot`s name from the Chat Design ->Edit Further documentation can be found here. ------------------------------ Alina Maxim ------------------------------

RE: Emergency Notification System

Posted By Alina Maxim 11-26-2024 10:06
Found In Egroup: Open Forum \ view thread
Hello Beth, please expect a member of our sales staff to reach out and discuss available options. ------------------------------ Alina Maxim ------------------------------

RE: Locked Out and Can't Connect with Support

Posted By Alina Maxim 11-26-2024 09:38
Found In Egroup: Open Forum \ view thread
Hello Thomas, sorry to hear you had a bad experience with Otto. I see that support has already assisted you to log back into your account at this time. ------------------------------ Alina Maxim ------------------------------

RE: phone screen display

Posted By Alina Maxim 11-26-2024 09:27
Found In Community: Open Forum \ view thread
Hello Nicky, thank you for raising this; to best address your question, we would need slightly more information: are you referring to a desk phone (if so, please advise what make and model it is) or to the screen of your mobile phone when using the mobile app (if so, please advise if Android or iOS) ...

RE: Ring Group Incoming Calls and Call History

Posted By Alina Maxim 11-08-2024 09:26
Found In Community: Open Forum \ view thread
Hello Steve, If I understand correctly, the RG Name and Caller Number is the only option that does not work with your current setup. To be sure, this was tested internally (screenshots attached) and the result was successful. I believe the best next course of action is to have support look into this ...

RE: Incoming Call Beeps - Hearing Loss - Volume Frequency - Tones

Posted By Alina Maxim 10-29-2024 06:07
Found In Egroup: Open Forum \ view thread
Hello Jeremy, thanks for your patience. Upon in-depth investigation, it appears that at the present moment it is only possible to change the notification sound itself for one that is less demanding to the ear and control overall Teams volume (from Volume Mixer) but not to adjust only the level of ...

RE: Incoming Call Beeps - Hearing Loss - Volume Frequency - Tones

Posted By Alina Maxim 10-28-2024 08:57
Found In Egroup: Open Forum \ view thread
Hello Jeremy, thank you for your post, the point you raise is very interesting and unique. Allow me to look into this thoroughly and get back to you. ------------------------------ Alina Maxim ------------------------------

RE: On-site review of system

Posted By Alina Maxim 10-25-2024 04:39
Found In Egroup: Open Forum \ view thread
Thank you for reaching out, Tom; we appreciate your proactive approach in seeking to review and optimize your current set-up. While we understand the value of an on-site visit, 8x8 currently does not offer on-site visits. Instead, we provide comprehensive support through our dedicated support team, ...

RE: Interaction Allocation?

Posted By Alina Maxim 10-15-2024 06:43
Found In Egroup: Open Forum \ view thread
Hi Shannon, thank you for choosing Blended Interactions, I have taken a look into your config manager and see that not all agents are set up the same (which makes sense considering how they are all designated to mostly focus on 1 type of interaction). Looking further, I do see a number of agents ...

RE: 8x8 forces CSRs to break after a call

Posted By Alina Maxim 10-14-2024 08:36
Found In Egroup: Open Forum \ view thread
Hello Pedro, what you described typically depicts the behavior for a missed interaction: the CSR may quicky handle and wrap up a call, then immediately go in available just to be very quickly offered another interaction which is missed. This can be easily checked in Analytics to see that status changes ...

RE: Some users are experiencing Call cutting in and out when trying to make calls through 8x8 Work

Posted By Alina Maxim 10-10-2024 10:03
Found In Egroup: Open Forum \ view thread
Hi Andrew, sorry to hear this. Call Quality issues may have many root causes ranging from an app issue to a networking issue or even a carrier issue. Considering how broad the root causes are, the best course of action is for you to continue your dialogue with support who will assist in identifying ...

RE: How to get Ring Groups to display in Teams

Posted By Alina Maxim 10-10-2024 09:52
Found In Egroup: Open Forum \ view thread
Hello Julie! I have raised a support ticket for you to discuss this; please expect a call from support starting tomorrow during your office hours. ------------------------------ Alina Maxim ------------------------------

RE: HELP! Wireless headset that works on a Mac with the 8x8 app.

Posted By Alina Maxim 10-07-2024 06:20
Found In Egroup: Open Forum \ view thread
Hi James, Sorry to hear you are having these difficulties. To respond, 8x8 Work works with any standard headset for basic audio operations, but please note that the quality of the sound will vary greatly depending on many factors such as CPU usage & connection type (wired, Bluetooth, adapter). ...

RE: Trouble Sharing Call Audio On MS Teams for Shadowing

Posted By Alina Maxim 10-04-2024 05:21
Found In Egroup: Open Forum \ view thread
Hello Samantha, Thank you for your post. I suggest you raise a ticket with the 8x8 support team here, as the root cause for this behavior ranges between specific setup or an issue requiring advanced technical support. We need to isolate the issue in order to address it quickly. It was my intention ...