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Eric Nye

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Posted By Eric Nye 05-04-2023 10:56
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Hi Justin, Interested in this too. There are two that we are aware of that we use. Bulk Edit via CSV - https://admin.8x8.com/?on=sho0044wBulkEditUsersCSVOverride 911 location - https://admin.8x8/?on=showUseAddressAsIs If you find out about more it would be interesting to know. Eric Nye ...
Posted By Eric Nye 03-22-2023 13:07
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Pending status for like 1-2 weeks now. Eric Nye ALDI Inc. National IT US - Networks 1245 Corporate Blvd. Aurora, IL 60505 Tel: +1 (630) 761-6941 Fax: +1 (630) 761-2800 SAVE PAPER - THINK BEFORE YOU PRINT This email and any files transmitted with it are confidential and intended solely for ...
Posted By Eric Nye 03-06-2023 04:00
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You’re welcome. Maybe they should add that to the page itself or have the error explain what went wrong…”Campaign Description (15 character minimum)”…”Error - Campaign Description must be at least 15 characters”.
Posted By Eric Nye 03-03-2023 15:23
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Yes, had some difficulty registering the campaign. Was getting an error but no details given as to what the error was. Followed the instructions in the support doc more closely and realized that there is a MINIMUM of 40 characters in the Campaign Description field. Once I added more characters it appeared ...
Posted By Eric Nye 02-10-2023 06:46
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Another option would be to create a ring group with both phones so that a message left in the ring group would show up on both phones. This would probably mean that 1001 would become the ring group number and you would need a new extension for the physical phone 1001. ------------------------------ ...
Posted By Eric Nye 01-17-2023 09:04
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We have already been told to create Ring Groups for each contact and then call forward them to the desired external phone number. This is cumbersome and also will not display the outgoing target phone number in the contact record. It will also not display that contact as a match on an incoming call. ...
Posted By Eric Nye 01-17-2023 09:02
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We have a large deployment and have the need for creating some contacts that can appear in our mobile-versions of 8x8. There are thousands of these devices in our stores and they do not have Outlook or access to any shared contact lists from our company. Manually entering them into each device would ...
Posted By Eric Nye 01-06-2023 06:16
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Hi David, We were also puzzled about this. We realized that we needed to make our users X2, per documentation. That still didn't fix the issue and we opened a case. The tech we worked with said that something had to be changed in the back end system. It wasn't clear what it was though. I was using ...
Posted By Eric Nye 10-13-2022 09:17
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Hi Christian, That Tasks link is useful to see user uploads and bulk edits but what I would want is a more comprehensive audit log for the UC product. We would want to be able to see who changed specific values on a user or who added or deleted a user. Since we have a large number of users in our service ...
Posted By Eric Nye 07-06-2022 07:38
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Hi Jordan, We have deployed about 20 of the MP112 units and had a while where a few of them stopped working or were unable to get inbound calls but could make outbound. We had a case opened and 8x8 never really found the cause for it but deleting the 8x8 profiles, then factory defaulting the devices ...
Posted By Eric Nye 06-14-2022 10:21
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We have it working with a large user base but it took us some fine tuning with our technical contacts to get it going. We have our AD/Azure administrators add the External Teams Telephony license and then create the users in 8x8. Once we sync using the 8x8 / Teams sync portal the dial pad shows up pretty ...
Posted By Eric Nye 05-27-2022 08:11
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And while we are at it, can we see which boxes are being used (last accessed), or which have a security code or personal greeting recorded in them? I suspect that a large number of my users have never set up their voicemail boxes even though they were instructed to do so and were provided instructions. ...
Posted By Eric Nye 05-24-2022 12:09
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Our ticket is through 8x8. Hoping for an update with a ETA for the patch soon. Eric Nye ALDI Inc. National IT US - Networks 1245 Corporate Blvd. Aurora, IL 60505 Tel: +1 (630) 761-6941 Fax: +1 (630) 761-2800 SAVE PAPER - THINK BEFORE YOU PRINT This email and any files transmitted with it ...
Posted By Eric Nye 05-20-2022 13:36
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Hi Pamela, We have an open ticket on this and we have been told that the NOC has identified the issue and that it was previously fixed but that it had regressed in a subsequent release. They are working on an ETA for when the fix can be implemented into production. You may need to request this fix be ...
Posted By Eric Nye 04-25-2022 07:41
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That would definitely be useful. For instance, I have to move a bunch of users from one PBX to another which requires me to delete and rebuild them all. There is no easy way to know if any of these 25 users are members or a ring group or queue without looking through every single ring group or queue. ...
Posted By Eric Nye 04-21-2022 08:20
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Hi all, This was a problem last year where when we dialed 555 from Teams, and then followed prompts to record voicemail greetings, that the system would drop our call after about 10 sec. If calling from physical phone we had no issues, only Teams. At the time it was explained that there was something ...
Posted By Eric Nye 03-15-2022 11:54
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Pat, It only shows that option if you open the admin page using a custom link admin.8x8.com/?on=showBulkEditUsersCSV Having that "showbulkeditusersCSV" in the link makes it so that option shows in your admin interface. If you use just the regular admin.8x8.com you won't see it. ------------ ...
Posted By Eric Nye 03-15-2022 07:28
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Pat, Sorry that happened. Maybe you had accidentally done the bulk upload instead of bulk edit. I just did one last week for 200 users to change them from an X1 to an X2 and it worked great. ------------------------------ Eric Nye ------------------------------
Posted By Eric Nye 03-14-2022 06:10
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Hi Pat, I can say that your first request on your list is possible. You must first load the admin portal using this link https://admin.8x8.com/?on=showBulkEditUsersCSV Then the bulk edit link will appear at the top right. You can use the same template form as you use for uploading new users. ...
Posted By Eric Nye 03-11-2022 06:54
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Eric, I wholeheartedly agree with the ones you suggested. We have a lot of users and to find a voice prompt for my AA that starts with "T" I have to scroll, scroll, scroll, scroll, until I get to the prompts starting with T. Had to start putting "1-" in front of them all. Call forwarding idea was ...