Profile

Joel Sandi

This individual is no longer active. Application functionality related to this individual is limited.

Contact Details

To make changes to your name go to your 8x8 user profile

My Content

1 to 20 of 50+ total
Posted By Joel Sandi 12-22-2021 17:19
Found In Egroup: Open Forum
\ view thread
GREAT callout, @Paul Chase! The 88 Second Guides​ are consistently among our most accessed knowledge resources -- plus they just got a refresh, as well as dedicated guides for the Android and iOS 8x8 Work for Mobile apps, respectively! They are fantastic introductions to the best of what the powerful ...
Posted By Joel Sandi 12-16-2021 14:50
Found In Egroup: Open Forum
\ view thread
This thread will now be closed, but as always, we encourage everyone to post any further questions on this topic as new discussions. Thanks again! ------------------------------ Joel, 8x8 Global Customer Care (he/him/his) Minneapolis ------------------------------
Posted By Joel Sandi 12-15-2021 09:57
Found In Egroup: Open Forum
\ view thread
Thank YOU @Nir Galpaz and once again to everyone that participated live and submitted questions via the form! We are proud to be able to hear directly from you and to have leaders ready to address your questions and concerns as we undertake the major transformation efforts Nir discussed above. A ...
Posted By Joel Sandi 12-15-2021 09:11
Found In Egroup: Open Forum
\ view thread
These are great, Nir and everyone, thank you! Customer Edward Annatone sent in: Why can I not reach support in a timely manner. Calling, Chat, or opening a ticket. Can take weeks to get a response sometimes. ------------------------------ Joel, 8x8 Global Customer Care (he/him/his) ...
Posted By Joel Sandi 12-15-2021 08:44
Found In Egroup: Open Forum
\ view thread
Customer Michelle Rodriguez writes: My recent experience: It was difficult to navigate through website to contact Customer Service, Impossible to reach a live person on the phone for support and no one ever called me for a follow-up as promised! This is unacceptable. The Customer Service needs ...
Posted By Joel Sandi 12-15-2021 08:36
Found In Egroup: Open Forum
\ view thread
Hi, everyone! Nir is with us and the thread is live and ready for your questions! Let's get going... ------------------------------ Joel, 8x8 Global Customer Care (he/him/his) Minneapolis ------------------------------
Posted By Joel Sandi 12-07-2021 20:37
Found In Egroup: Open Forum
\ view thread
I could not agree more @Paul Chase! I was ecstatic when Work for Web finally made it's debut.​ We've come such a massively long way since the old VOO. It's snappy, looks great, is accessible from any PC or Chromebook (which is what I typically use it on), and -- my favorite thing -- usually gets the ...
Posted By Joel Sandi 12-06-2021 13:57
Found In Egroup: Open Forum
\ view thread
Awesome tip @Doug Shaner, thank you!!!!​​ We'll look to get this added in our general Knowledge Base, and it's great that our Community users can learn from pros like you here in the meantime. ------------------------------ Joel, 8x8 Global Customer Care (he/him/his) Minneapolis ------------- ...
Posted By Joel Sandi 11-16-2021 13:50
Found In Egroup: Open Forum
\ view thread
Come ready to get real in our next highly anticipated Ask Me Anything session with 8x8 VP of Technical Support and Services @Nir Galpaz! Nir will join us right here in this thread on December 15, 2021, 8-9 8:30-9:30 a.m. PT, ​to take all of your questions on the 8x8 Support experience. He's ready to ...
Posted By Joel Sandi 11-15-2021 08:47
Found In Egroup: Open Forum
\ view thread
@John Everett - You've pretty much nailed it. However, we do need to make this vastly clearer, and we are working internally on improving that now. In the meantime, I appreciate your feedback and your engagement here. We look forward to helping you more via the Community!​ ------------------------------ ...
Posted By Joel Sandi 11-11-2021 16:43
Found In Egroup: Open Forum
\ view thread
Hi @John Everett, ​We're really sorry for the confusion. We're currently in the process of looking at bridging a technical gap offering web case submissions to Express customers. In the meantime, if you are unable to find answers to your questions via the Knowledge Base at support.8x8.com, you can ...
Posted By Joel Sandi 11-11-2021 16:15
Found In Community: Open Forum
\ view thread
Hi Javier! We've identified the case and raised it with the Support team for action. Sorry for the delay, you should be getting help soon!
Posted By Joel Sandi 11-09-2021 09:36
Found In Egroup: Open Forum
\ view thread
Thank you very much again @Andy Rawll, and huge thanks to everyone who posted and sent such great questions! Wanna keep the Frontdesk conversation going? Start a new discussion thread with any thoughts or questions you have! We'll close this thread up now, and we look forward to you joining us at ...
Posted By Joel Sandi 11-09-2021 08:36
Found In Egroup: Open Forum
\ view thread
@Andy Rawll - We got a couple of questions via the submission form from customers​ not yet on X Series. Can receptionist users on our legacy or Editions services use Frontdesk? ------------------------------ Joel, 8x8 Global Customer Care (he/him/his) Minneapolis ----------------------------- ...
Posted By Joel Sandi 11-09-2021 08:16
Found In Egroup: Open Forum
\ view thread
Another very popular question that has come from more users than we have space to name is: What's the difference between this and Switchboard Pro, which is also geared toward the operator/receptionist user? Is Frontdesk an enhancement to that, but you still need to purchase SWB? ------------------------------ ...
Posted By Joel Sandi 11-09-2021 08:08
Found In Egroup: Open Forum
\ view thread
Excited to have you back today @Andy Rawll, thank you again!​​ To start, can you let us know, what IS 8x8 Frontdesk? (Front Desk?) Is it a new separate 8x8 app? ------------------------------ Joel, 8x8 Global Customer Care (he/him/his) Minneapolis ------------------------------
Posted By Joel Sandi 11-08-2021 15:59
Found In Egroup: Open Forum
\ view thread
Friendly reminder that Tuesday is the day to join us with @Andy Rawll to ask and hear all about 8x8 Frontdesk! Be back here on this thread Nov 9, 8-9 am PT, to watch and participate live. You can also click here to submit questions ahead of time and revisit this discussion at your leisure afterward to ...
Posted By Joel Sandi 11-08-2021 15:27
Found In Egroup: Open Forum
\ view thread
Thank you for starting this discussion, @Pat Appleby! It's an important one, and as much as I'm sure the 8x8 team would love to respond to the points you've made here specifically, we are also interested in hearing other customers' feedback. Anyone else out there care to weigh in on your experience ...
Posted By Joel Sandi 11-02-2021 14:54
Found In Egroup: Open Forum
\ view thread
Thank you again, @Paul Chase, both for the above and for helping to make this invaluable ​knowledge available on the 8x8 Support KB: https://support.8x8.com/cloud-phone-service/voice/network-setup-voice/Top_10_Reasons_Calls_May_Disconnect Nicely done!! ------------------------------ Joel, ...
Posted By Joel Sandi 11-02-2021 14:52
Found In Egroup: Open Forum
\ view thread
Happy to let everyone know that @Paul Chase's fantastic guidance above is now an official part of our Support Knowledge Base: https://support.8x8.com/cloud-phone-service/voice/network-setup-voice/Network_Readiness_Guidelines_Best_Practices Thank you again, Paul!!​ ------------------------------ ...