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Rudy Olgin

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Call Back added to our 8x8 IVR but $QueuePosition variable not working correctly

Posted By Rudy Olgin 02-06-2023 06:34
Found In Egroup: Open Forum \ view thread
We are adding the Call Back functionality to our main IVR script and want to let the caller know their position in the queue with the variable '$QueuePosition' but it does not update correctly. I can stack 10 test calls in our TEST queue and everytime the automated '$QueuePosition' played for caller ...

RE: Callback Option

Posted By Rudy Olgin 02-03-2023 14:09
Found In Community: Open Forum \ view thread
I'm interested in the same and already created but can't get the '$QueuePosition' to work correctly. Stack 10 calls in test queue and each call gets position count =1.

Admin Console activity log?

Posted By Rudy Olgin 12-15-2021 11:10
Found In Egroup: Open Forum \ view thread
Question - discovered there is no governance tracking of who is making changes in the Admin portal. Is this being addressed in future upgrades so we can identify who made a change? ------------------------------ Rudy Olgin ------------------------------

RE: Ask Me Anything (AMA) with Nir Galpaz: 8x8 Support

Posted By Rudy Olgin 12-15-2021 08:47
Found In Egroup: Open Forum \ view thread
When an entire site is down, what is the best way to escalate without waiting for callback/testing? ------------------------------ Rudy Olgin ------------------------------