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RE: API key / Subaccount ID

Posted By Anonymous Member 02-01-2023 06:33
Found In Community: Open Forum \ view thread
This message was posted by a user wishing to remain anonymous Drew, The Zapier integration that's available today is part of 8x8 Connect 8x8's CPaaS Platform. If you are using 8x8 Work or 8x8 Contact Center the Zaps that are currently available are not applicable.

RE: Callback Option

Posted By Anonymous Member 01-04-2023 04:10
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This message was posted by a user wishing to remain anonymous What countries will your callers be dialling in from? This has a major impact in how complex your call-back validation function needs to be.

RE: Email Scripts: Reply to email object: Subject/Body line with variables

Posted By Anonymous Member 01-03-2023 03:31
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This message was posted by a user wishing to remain anonymous To add the case ID to the subject line of the reply use _CASEID_ Also if you would like to use the original subject line use _SUBJORIG_

RE: SMS Not Being Received - Now Calling 8x8 # a "Landline"???

Posted By Anonymous Member 11-28-2022 05:35
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This message was posted by a user wishing to remain anonymous An issue has definitely existed since 11/15...and I have raised it to the support team - with no success. This is creating issues for our business. Beginning 11/15, Verizon customers texting to our 8x8 numbers get the following response ...

SMS Not Being Received - Now Calling 8x8 # a "Landline"???

Posted By Anonymous Member 11-21-2022 03:21
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This message was posted by a user wishing to remain anonymous Hello all. Is anyone else hearing this week that SMS messages cannot be sent to them because their 8x8 number is now considered a "landline"? Beginning Tuesday 11/15, I have heard from multiple customers of mine (who I have texted with for ...

Express License Text Message Capability Being Eliminated?

Posted By Anonymous Member 10-17-2022 06:21
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This message was posted by a user wishing to remain anonymous Hello All...I am an express user and recently received an email from 8x8 saying "Starting Nov 1, 2022, 8x8 Express licenses will no longer be able to send Business SMS and MMS. " The term "Business SMS and MMS" has me confused. My usage ...

RE: Voting Mechanism for enhancements

Posted By Anonymous Member 10-17-2022 06:21
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This message was posted by a user wishing to remain anonymous There's little appetite for this unfortunately. I asked our account team 6-9 months ago for this very thing, given it's common in the industry, and was told no.

8x8 Express & SMS

Posted By Anonymous Member 10-17-2022 06:20
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This message was posted by a user wishing to remain anonymous Hello all. I was curious if anyone could help clarify the email that was sent by 8x8 two weeks ago saying that "8x8 Express licenses will no longer be able to send Business SMS and MMS" as of 11/1. Specifically, would someone be able to ...

Reports in Analytics for Contact Centre - change in time formatting

Posted By Anonymous Member 10-06-2022 08:12
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This message was posted by a user wishing to remain anonymous Overnight I've noticed that all the time fields in the 8x8 excel reports have been configured as Custom (h):mm:ss and are an excel Data type 1 (Number) . previously this was a general field Data Type 2 (text) . although they loo the same ...

I just wanted a simple question answered (RANT)

Posted By Anonymous Member 09-22-2022 03:27
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This message was posted by a user wishing to remain anonymous WHY CANT THEY JUST ANSWER A QUESTION? I don't know if anyone else has experienced this, but this is annoying. I am ready to place an order and so I go to chat with sales to get a very general question answered. BUT I CANNOT. Matter of fact, ...

Any Account Manager Users still left out there?

Posted By Anonymous Member 09-22-2022 03:24
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This message was posted by a user wishing to remain anonymous Maybe not too many left I suppose, just curious.. :)

RE: New contact center thoughts

Posted By Anonymous Member 09-22-2022 00:18
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This message was posted by a user wishing to remain anonymous It seems 8x8 are aware they dropped the ball on this. https://community.8x8.com/discussion/agent-workspace-and-stat#bm4e881ce5-bb9a-4d2e-bb75-4fbcd5f4da27

Email Scripts: Reply to email object: Subject/Body line with variables

Posted By Anonymous Member 08-25-2022 11:35
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This message was posted by a user wishing to remain anonymous I am looking for a way to have the reply to the email script be able to have variables related to the incoming email. Based on the subject line and sender, I have built a script that sends a rejection letter before placing it into a holding ...

RE: Call queues have no option for max timer or overflow in standard, non-VCC call queues

Posted By Anonymous Member 07-06-2022 13:21
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This message was posted by a user wishing to remain anonymous Here is how a customer gets suck in queue, even with perfect training. The last CSR is on a call and there is another call in queue. When the call ends, the CSR logs out immediately to end their shift, this leaves the customer stuck in ...

RE: Call queues have no option for max timer or overflow in standard, non-VCC call queues

Posted By Anonymous Member 07-06-2022 13:20
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This message was posted by a user wishing to remain anonymous Hello, I have to agree with Eric...to have callers stuck in queues indefinitely is not a great incoming caller experience...yes to add some sort of timer on the call queue would be the answer....their will always be human element that will ...

Voice Mail Queues - Cleanup

Posted By Anonymous Member 07-06-2022 13:20
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This message was posted by a user wishing to remain anonymous We currently forward all voice mails to Email, which creates a ticket in auto task and work the queue from there. We also did not select the "Delete from Queue," afraid that if we needed a voicemail, we could retrieve. Year to date, I'm ...

Do you understand your 8x8 invoices?

Posted By Anonymous Member 07-06-2022 13:19
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This message was posted by a user wishing to remain anonymous Does anyone understand 8x8 invoices? Are you happy with the level of content and accuracy? Here is what I'm experiencing: Multiple invoices in a month. They are supposed to be "consolidated". I'm from the telecom world 1980s - 2000s. ...

RE: QM & Speech Analytics - Help!

Posted By Anonymous Member 07-06-2022 13:18
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This message was posted by a user wishing to remain anonymous You might find the attached overview I wrote up useful. There's also a KB article covering the interaction search filters here https://support.8x8.com/cloud-contact-center/contact-center-intelligence/quality-management/quality-management ...

Balto Experience

Posted By Anonymous Member 07-06-2022 13:18
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This message was posted by a user wishing to remain anonymous If you had an experience with the Balto software, what was it like? Would you recommend? Thanks!

RE: QM & Speech Analytics - Help!

Posted By Anonymous Member 06-22-2022 06:55
Found In Library: Open Forum