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Matthew Grant

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RE: Help Understanding Report - 8x8 Analytics for Contact Center

Posted By Matthew Grant 01-24-2023 00:10
Found In Egroup: Open Forum \ view thread
Hi Drew, the way I understand if a call Enters the queue in one time interval but isn't cleared (e.g. accepted or diverted) during that same time interval it will then be counted again in the next time interval. New in Queue only counts items if they initially entered the queue during that time period. ...