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That's interesting and begs the question, which is correct? The information in the API or Analytics? I too would love to get the info into Power Bi without having to schedule daily reports and then download them. At the very least just mail the report as an attachment instead of a link but ideally ...

While we're discussing post call surveys and things we'd like to see, could we have the same option in webchat? ------------------------------ Matthew Grant ------------------------------

Hi, does anybody know whether it is possible to set up a post webchat survey in Contact Centre? I can't see any "question" option in the scripts.. Matthew

Thanks Chris, a shame that it isn't flexible, its not very useful as a tool unless you can change the timeframe and be able to recognise trends immediately.

HI, does anybody know the time frame that content analytics interactive map is measured over or whether this can be adjusted? Thanks

Hi Drew, the way I understand if a call Enters the queue in one time interval but isn't cleared (e.g. accepted or diverted) during that same time interval it will then be counted again in the next time interval. New in Queue only counts items if they initially entered the queue during that time period. ...