Hello - this is something my management has been requesting for years. We've put in feedback about it, asked our account reps, even brought it up during contract negotiations and it's always fallen on deaf ears.
This is a viable business use case. For instance I'd like to be able to schedule an email report showing "at 5PM extension 1001 had 11 unread voicemails." or "this group of extensions had 21 unread voicemails. "
My management would use this feature to ensure employees are replying to voicemails in a timely manner as well as a metric gauging workload to help us understand if we need to hire more employees.
There's a clear use case for it and from the outside it doesn't appear to be a crazy ask when the analytics and scheduled emails reporting platform already exists.
So why can't it be done?
I guess we need to drum up more support from customers so I am here posting about it.
If anyone has any input I'd love to hear it!
Thanks.
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Joey Klein Adult Medicine
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