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1. Open a support ticket reporting the issue, it is required to provide an extension number having the issue, the date and time of the issue along with the caller ID's involved with the call. This will allow 8x8 to track the issue on our side as well as provide you a Network Utility Key. Even if you already have a Network Utility key you need to report the issue with the call details.
2. Download and install the Network Utility on a machine that is on the same VLAN as the device(s) having the issue. Running the network utility on a different VLAN/Network may (and often does) yield invalid results. 
   1. Download: https://support.8x8.com/us/Support_and_Services/Support/Download_the_8x8_Network_Utility
   2. Manual: https://docs.8x8.com/8x8WebHelp/8x8-network-utility/Default.htm
3. Once the Network Utility is installed and registered using the Key Provided by support on the PROPER VLAN/Network please run the Monitor Test, this will run the applications media test for 24 hours and return the results to 8x8. It is important to make sure the test runs during the same time period as you reported the issue as well the entire business day. This is to provide a full day of data to be analyzed by 8x8.
   1. To run the monitor test, simply select "monitor" from the test profile selection box
      
      

An Anomaly:
The following can be ignored due to it only happening one time in a 24 hour period

Pass, no issues
The next example is fine, all data points are well within the max allotted values, and are consistent

Fail
The next example is a fail for a few reasons, 1) it is very inconsistent, that is the data points frequently fall above and below the thresholds, and 2) there are a number of data points above the max threshold.

Conditional
This is example is conditional, and may even be a pass as the "issues" happen outside business hours aka 7pm up to around 8am, IF the business is not operating this would not be a concern. 

1. Open a support ticket reporting the issue, it is required to provide an extension number having the issue, the date and time of the issue along with the caller ID's involved with the call. This will allow 8x8 to track the issue on our side as well as provide you a Network Utility Key. Even if you already have a Network Utility key you need to report the issue with the call details.
2. Download and install the Network Utility on a machine that is on the same VLAN as the device(s) having the issue. Running the network utility on a different VLAN/Network may (and often does) yield invalid results. 
   1. Download: https://support.8x8.com/us/Support_and_Services/Support/Download_the_8x8_Network_Utility
   2. Manual: https://docs.8x8.com/8x8WebHelp/8x8-network-utility/Default.htm
3. Once the Network Utility is installed and registered using the Key Provided by support on the PROPER VLAN/Network please run the Monitor Test, this will run the applications media test for 24 hours and return the results to 8x8. It is important to make sure the test runs during the same time period as you reported the issue as well the entire business day. This is to provide a full day of data to be analyzed by 8x8.
   1. To run the monitor test, simply select "monitor" from the test profile selection box
      
      

An Anomaly:
The following can be ignored due to it only happening one time in a 24 hour period

Pass, no issues
The next example is fine, all data points are well within the max allotted values, and are consistent

Fail
The next example is a fail for a few reasons, 1) it is very inconsistent, that is the data points frequently fall above and below the thresholds, and 2) there are a number of data points above the max threshold.

Conditional
This is example is conditional, and may even be a pass as the "issues" happen outside business hours aka 7pm up to around 8am, IF the business is not operating this would not be a concern.