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  • 1.  Report on Calls After Hours

    Posted 05-03-2022 07:19
    Hello everyone,

    I am struggling trying to find a report that would show us how many calls we receive after hours. I try running reports with the Queue Interactions Summary and there is no data from for example midnight to 7AM when our phones open.
    We have voicemails turned off so anyone who calls after hours hears our message to call back and then the call ends.

    We attempted to use the Interactions Summary Template that was suggested but no data is coming back.

    If anyone could please advise I would really appreciate it.

    Kind Regards


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    Drew Vance
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  • 2.  RE: Report on Calls After Hours

    Posted 05-03-2022 14:16
    Is this for 8x8 Work or 8x8 Contact Center?

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    Jessica Chapin
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  • 3.  RE: Report on Calls After Hours

    Posted 05-03-2022 14:25
    8x8 VCC / Contact Center

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    Drew Vance
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  • 4.  RE: Report on Calls After Hours

    Posted 05-03-2022 15:04
    The report referenced in this article may help you find the data you're looking for. It's the Detailed Transactions Activity report. Then you'll compare the time calls came in to your business hours.

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    Jessica Chapin
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  • 5.  RE: Report on Calls After Hours

    Posted 05-04-2022 06:18
    Thank you Jessica!!

    This was super helpful.  I was able to export the data this way and then filtered out what I wanted just as Amye explained.

    I really appreciate your support!


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    Drew Vance
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  • 6.  RE: Report on Calls After Hours

    Posted 05-04-2022 04:53
    Hey Drew,

    I am able to pull mine using the detailed transaction report (like Jessica suggested) and filtering it in Excel. If I can help, please reach out to me. :)

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    Amye Roberson
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  • 7.  RE: Report on Calls After Hours

    Posted 05-04-2022 06:21
    Thank you Amye,

    I just exported the data and filtered it like you said and was able to make a nice pivot table showing the calls after hours.

    Appreciate the support!

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    Drew Vance
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