Hello everyone,
I am struggling trying to find a report that would show us how many calls we receive after hours. I try running reports with the Queue Interactions Summary and there is no data from for example midnight to 7AM when our phones open.
We have voicemails turned off so anyone who calls after hours hears our message to call back and then the call ends.
We attempted to use the Interactions Summary Template that was suggested but no data is coming back.
If anyone could please advise I would really appreciate it.
Kind Regards
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Drew Vance
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