Hello everyone,
We want to start utilizing the following.
1) Transfer an inbound queue to a sales queue
2) While a customer is waiting for a sales agent (listening to hold music) we want it to play a recording after a time duration thanking the customer for holding and then eventually route it to the VM if it takes too long
Scripts are attached to channels. These queues don't take inbound calls from external numbers, they only receive calls that were transferred to their queue so I can't attach a script to the queue.
I understand how to add the recording to the VM invite but need help with the message thanking them for holding.
The workflow I'm following is from 8x8s own website.
How to Transfer a Call to Another Queue in 8x8 Contact Center
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How to Transfer a Call to Another Queue in 8x8 Contact Center |
How to transfer a call to another queue in 8x8 Contact Center. 8x8 Agent Console Call Transfer 8x8 Contact Center allows agents to transfer an active call to another phone queue. Before transferring an active call to another queue, the agent handling the call should check the status of the destination queue and then transfer. |
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Is it possible to add a message while the caller is waiting?
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Drew Vance
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