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  • 1.  User adoption of 8x8

    Level 1 Contributor
    Posted 08-24-2021 07:32
    How have you helped your users adopt the 8x8 platform?

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    Pat Appleby
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  • 2.  RE: User adoption of 8x8

    Posted 08-24-2021 08:24

    Pat!   Welcome!  Good to see you again!

    My opinion is that different user segments consume adoption in different ways.   Some want printed material, some  want video, and some prefer   hands-on instructor-led.   So, in a perfect world you make all three types available.    (I'm sure you've thought of this).  :-)

    But, in the event you're not familiar with the 8x8 YouTube channel, here it is.  It's super helpful.  https://www.youtube.com/c/8x8University

    The other trick is using the guy in the trenches who takes pride in being the technology know-it-all.   I've found sometimes empowering them to be the 8x8 go-to guy (or woman) on the floor helps.   It gives users an easy way to get help expediently.

    I'm sure others have ideas here too.   



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    Steve ONeal
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  • 3.  RE: User adoption of 8x8

    Posted 08-24-2021 10:39
    Fantastic question, thank you, @Pat Appleby! And thanks for a great answer, @Steve ONeal!

    I'll just add that we've gotten feedback that the 8x8 IT Business Readiness Kit page on the Knowledge Base has been helpful, as well: https://support.8x8.com/support-services/training/8x8_IT_Business_Readiness_Kit

    Though that was specifically developed at the onset of Covid for workforces transitioning to remote operations en masse, ​​​it's a solid collection of messaging, onboarding materials, and common initial FAQs that is generally universally applicable/adaptable.

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    Joel, 8x8 Global Customer Care
    (he/him/his)
    Minneapolis
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  • 4.  RE: User adoption of 8x8

    Posted 10-06-2021 05:44
    hi Pat,

    Not sure if you've seen this.  I think these Free adoption kits were just released recently.

    https://www.8x8.com/university/catalog/8x8-work-adoption-kit-free

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    Steve O'Neal
    Sr. Deployment Engineer
    8x8 Center of Excellence
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