As the success of 8x8 Frontdesk hinged on the effectiveness of the call handling experience, we subjected it to an extended pre-release trial period with a wide range of 8x8 customers in the US, UK and Australia. The product and the user experience evolved considerably, based on timely, valuable and often frank feedback.
We've been heartened by the overwhelmingly great comments from those that previewed the final version of the product before its launch in 8 weeks ago. Here are some of those:
"Even our less technologically experienced users found 8x8 Frontdesk easy to learn and use."
"With the 8x8 Frontdesk interface, I feel much more organized and empowered."
"The intuitive user interface and capabilities increase call-handling efficiency, absolutely making my job easier."
"8x8 Frontdesk allows your team to easily answer, transfer, and manage your call queue from anywhere. It is everything you could ask for."
Equally, gratifying is that the analyst community were so impressed with the pre-launch preview of 8x8 Frontdesk, with the result being that it was nominated as a Finalist for 'Best in Show' at Enterprise Connect 2021.
You can watch the full-length video-based testimonials as part of the 8x8 Frontdesk webinar here:
https://www.8x8.com/frontdesk------------------------------
Cheers
Andy
Andy Rawll
Senior Manager, Product Marketing
8x8
------------------------------
Original Message:
Sent: 11-09-2021 09:07
From: Anonymous Member
Subject: Ask Me Anything (AMA) with Andy Rawll: 8x8 Frontdesk
This message was posted by a user wishing to remain anonymous
since this has been out for a bit, what do customers think of it? what kind of feedback is coming in, and how are you planning to use that feedback?
Original Message:
Sent: 10-26-2021 10:33
From: Joel Sandi
Subject: Ask Me Anything (AMA) with Andy Rawll: 8x8 Frontdesk
Hello again, 8x8 Users!
We are once again pleased to feature 8x8's @Andy Rawll as we field your questions on a new new tailored experience that delivers efficiency and productivity for anyone assigned to an operator or receptionist role: 8x8 Frontdesk!
From finding skilled receptionists for your main office numbers and general enquiries lines, to handling high call volumes while making sure first-time callers are consistently connected, join Andy right here, 8-9 a.m. PT, November 9, 2021, to ask all your operator-related questions and learn more about how 8x8 Frontdesk can help make every call count.
On the date and time noted above, simply sign in, come back to this thread, post any questions you have below, and follow along with the discussion. (There is no dial-in information or webinar link.)
Can't make it? Click here to send us any questions you have on this topic ahead of time.
#AskMeAnything
------------------------------
Joel, 8x8 Global Customer Care
(he/him/his)
Minneapolis
------------------------------