Open Forum

 View Only

  • 1.  Using Poly Room Systems in device mode with 8x8 Meetings

    Posted 10-19-2021 04:29
    Has anybody got experience of using Poly room systems in device mode with 8x8?

    The problem we have is 8x8 on laptops never picks up the Poly microphone. We don't have this problem using the same equipment with other video conferencing products.

    Any suggestions?

    ------------------------------
    Pat Appleby
    ------------------------------


  • 2.  RE: Using Poly Room Systems in device mode with 8x8 Meetings

    Posted 10-19-2021 05:34
    Pat, 

    A common issue I see (in general) when using multiple VoIP applications is applications NOT releasing devices. For example, one application may use and NOT release a device until that application is closed (not simply minimized) I would recommend making sure ALL VoIP applications are closed (aka not running) and then start the video connection.

    Another issue is with the new MAC software permission may need to be explicitly given to the application to access the device.

    I hesitate to ask ask, did you enable the proper mic in the application?

    As always reach out to our Support Department for any support issues or questions.

    ------------------------------
    Paul Chase
    8x8 Network Engineer (Pre-Sales and Deployment)
    ------------------------------



  • 3.  RE: Using Poly Room Systems in device mode with 8x8 Meetings

    Posted 10-22-2021 01:18
    For the record, that works when you shut down all your other video conferencing applications. Not ideal in the current climate.

    ------------------------------
    Pat Appleby
    ------------------------------

    Original Message


Related Content