Need to get some feedback here from the community.
we started using 8x8 april of this year and have no issues with service. we have never used 8x8 SMS and have always used a third party for messaging.
first we were with Textus for SMS and never had an issue. In July we switched our SMS from Textus to SenseHQ and never had any issues until this past Wednesday when all SMS reverted back to 8x8. after doing some digging, we found that 8x8 reclaimed all those numbers for SMS.
now 8x8 continues to tell us that they dont support third party SMS providers, which is fine, but Sense didnt create this issue. 8x8 did this and does not want to claim responsibility for this.
here are the steps required to bypass 8x8 for SMS. which, FYI, we never did and have never had an issue with 3rd party SMS. and quite honestly, these steps seem unnecessary.
- When a number is assigned to a user, 8x8 will automatically setup the SMS service, the following scenarios detail out possible solutions to prevent that service from being setup:
- Assign the numbers you'd like to use with a 3rd party SMS provider to an Auto-attendant ring group, or call queue
- If the number is a Toll free number, 8x8 does not provision SMS services automatically
- Assign the numbers you'd like to use with a 3rd party SMS provider as the second number assigned to a user, only the first number will have SMS setup
- Once the SMS capabilities are removed, contact your 3rd party provider and ask them to provision the number for SMS
is anyone else out there using third party SMS. is anyone else experiencing this issue of reclaiming numbers back for SMS?
thank you.
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Lane Andresen
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