Open Forum

I have noticed if add a call queue or a ring group to your favourites, it adds all call queues or a ring groups to your favourites. Surely you should be able to do this on an individual basis.

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Pat Appleby
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Hi Pat, thanks very much for your question.

After a bit of research I found that this is a known issue, with open bug reports. The resolution appears to be a fairly complex one, and may take some time to resolve.

I've pinged our engineering team about this to see if they can clarify and give us a more defined ETA on the fix. In the mean time I'll be out of the office until Wednesday morning (PDT), and will return and update you then.

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Tony Maeller
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Hi Pat, just following up for you.

Our engineering folks have stated that the fix should be applied some time between Oct and the end of Dec 2021. Based on what I've seen in the past, if this isn't in place before December, it might need to wait until probably January. I'll come back to this question once they have a better timeframe, and will update. If you have any questions in the mean time, please let me know.

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Tony Maeller
Senior Customer Product Specialist
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We are still having the issue where adding one auto attendant adds them all. Has this been addressed yet?

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Blake Sutton
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Original Message:
Sent: 09-30-2021 13:54
From: Tony Maeller
Subject: Favourites in you Contacts

Hi Pat, just following up for you.

Our engineering folks have stated that the fix should be applied some time between Oct and the end of Dec 2021. Based on what I've seen in the past, if this isn't in place before December, it might need to wait until probably January. I'll come back to this question once they have a better timeframe, and will update. If you have any questions in the mean time, please let me know.

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Tony Maeller
Senior Customer Product Specialist
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No Blake,

The problem is still there.

Regards

Pat


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Pat Appleby
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Original Message:
Sent: 04-20-2022 06:44
From: Blake Sutton
Subject: Favourites in you Contacts

We are still having the issue where adding one auto attendant adds them all. Has this been addressed yet?

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Blake Sutton
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Original Message:
Sent: 09-30-2021 13:54
From: Tony Maeller
Subject: Favourites in you Contacts

Hi Pat, just following up for you.

Our engineering folks have stated that the fix should be applied some time between Oct and the end of Dec 2021. Based on what I've seen in the past, if this isn't in place before December, it might need to wait until probably January. I'll come back to this question once they have a better timeframe, and will update. If you have any questions in the mean time, please let me know.

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Tony Maeller
Senior Customer Product Specialist
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That is a real shame. Guess we'll have to put in a ticket to remind them. Thanks for the quick reply.
Blake

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Blake Sutton
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Original Message:
Sent: 04-20-2022 07:01
From: Pat Appleby
Subject: Favourites in you Contacts

No Blake,

The problem is still there.

Regards

Pat


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Pat Appleby
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Original Message:
Sent: 04-20-2022 06:44
From: Blake Sutton
Subject: Favourites in you Contacts

We are still having the issue where adding one auto attendant adds them all. Has this been addressed yet?

------------------------------
Blake Sutton


Original Message:
Sent: 09-30-2021 13:54
From: Tony Maeller
Subject: Favourites in you Contacts

Hi Pat, just following up for you.

Our engineering folks have stated that the fix should be applied some time between Oct and the end of Dec 2021. Based on what I've seen in the past, if this isn't in place before December, it might need to wait until probably January. I'll come back to this question once they have a better timeframe, and will update. If you have any questions in the mean time, please let me know.

------------------------------
--------------------------
Tony Maeller
Senior Customer Product Specialist