Open Forum

Thanks for your feedback  We hear you.  Currently, it's been difficult for our users to get connected to us consistently and we apologize for that. We are making some massive changes and improvements to ensure that as our customer, you always have the support of our 8x8 team. 

We also are aware that not all our customers have access to the same channels of Support and we're working through technical challenges so we can open these channels up. When things get really bad, we recognize that any hurdles are a pain point that echoes, and we do have a hotline channel through our phones to make sure we are available for true severity 1 issues.

Our support channels are available here on our knowledge base - https://support.8x8.com/support-services/support/contact-8x8-technical-support - and include:

• Otto - We are refining our AI driven bot experience to help resolve and addressed most common customer issues instantly   
• Live Chat- We have corrected some technical issues to ensure 100% of chat requests are honored and answered as quickly as we can.
• Knowledgebase/Support Portal - Remains one of the best ways to look for a solution.  We utilize best in class search tools to help find your answers without the need to create a support case. My Support Portal (https://community.8x8.com/support/my-8x8) is the perfect place for logged in customers to provide as much information about their issues for our team to begin troubleshooting and resolving the problem
• Phone- We are building a new IVR experience that will ensure you get to the right resource the very first time

We're now also working on bringing in new tools like this 8x8 Customer Community to be available for our customers to engage our 8x8 team, as well as each other, in our quest to provide the best industry solution available. 

We encourage our customers to provide their feedback which we will use to consistently improve the customer experience we deliver.