As customers are integrating more and more information into their CRMs about calls, what have you built, or are looking to build?
Some Starting Points
Meeting Recordings with transcriptions
Using the
Cloud Storage API one can download the Meeting recording along with the transcription (if enabled during the meeting). This will also provide the call recordings for UC and CC as well.
CC Call Transcriptions
The CC
Agent Interactions API allows you to get all the details of a particular Agent interaction including any transcription (if available). This API also provides the emotional details of the call and in the transcription itself.
Example Application: Clicking on the link pulls the actual transcription up.
CC Agent Status ManagementCC Agent Status management API is found on our new API documentation website that allows a user to not only discover the API functions and documentation but provides a resource to use them right in/on the documentation page. As a bonus, once you have entered all the appropriate information it will build functional sample code to use in your project reducing your coding time. This collection of APIs allows you to get the status of one or more agents, as well as set the status of one or more agents. When setting the status you will need to provide the appropriate information and there are restrictions of when you can set the status (aka move from Status A to Status B).
Example of the get agent status page
------------------------------
Paul Chase
8x8 Network Engineer (Pre-Sales and Deployment)
------------------------------