Glad to help Darlene.
This support article from 8x8 describes the instances where calls go directly to voicemail:
Calls Are Going Directly to Voicemail Without Ringing
Since you’re experiencing this intermittently, I have a feeling that your Internet connection may be causing trouble.
If you have WiFi within your office, try disabling this on your iPhone and then have some test calls made to see if they go through consistently. I would even try this for a few days and see if that makes a difference.
Another option to try is to change the call forwarding conditions on your phone. By default, calls go to voicemail if your busy or if there’s no Internet connection.
To test my suspicion about your Internet connection, can set this option to forward to another number.
This can be done from the app by clicking on your profile icon then going to Settings > Account Settings > Call Forwarding and then choosing “Forward Calls When I have no connection”
If you start to receive calls to another number designated in your call forwarding when no connection is available, then you know that the Internet is playing a role in not receiving incoming calls.
Give this a try and let us know how it goes.
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Jahmal Abbott
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