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 How long does it take for account provisioning?

Jayson Tautic's profile image
Jayson Tautic posted 09-25-2021 05:54
I signed up last night, completed the email verification but never received an order confirmation and my admin portal redirects me to the sign-up page for express. I checked spam and all email folders, but I have nothing. Does this normally take a while?
Joel Sandi's profile image
Joel Sandi
Hi @Jayson Tautic. Sorry to hear about the trouble. Generally when this happens​​, it is either due to the email ending up somewhere other than your inbox, or there is a delay on the 8x8 side. If you find the issue isn't resolved after 30 minutes, we would recommend contacting Support. I do see that our Technical Support team has reached out via email, so hopefully they can help sort this out for you soon! Thanks for posting.