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 Report: Calls after hours

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Drew Vance's profile image
Drew Vance posted 04-28-2022 08:18
(Virtual Contact Center)

Hello everyone,

I am struggling trying to find a report that would show us how many calls we receive after hours.  I try running reports with the Queue Interactions Summary and there is no data from for example midnight to 7AM when our phones open.
We have voicemails turned off so anyone who calls after hours hears our message to call back and then the call ends.

If anyone could please advise I would really appreciate it.

Kind Regards
Steve ONeal's profile image
Steve ONeal posted 04-28-2022 08:39 Best Answer
Not positive if this will get you what you want, but consider it a suggestion.

What if you used the Analytics for CC -->  Detailed reports -->  Interactions.

Then when building the report use only Path Summary = No Path and/or Ended in Script.

I apologize if I'm misunderstanding or you've already tried this.

8x8 Analytics for CC


And, be sure to set the time frame:
Drew Vance's profile image
Drew Vance posted 04-28-2022 09:09
This looks like it would work.  We have no data though.  I find it hard to believe that there were no calls